- Return Policy
Return & Cancellation Policy:
PoolnPatio.net only accepts returns on products purchased directly from us, either from our website or via our Customer Service Center.
Please read the following:
Requests must be made within 15 days of your purchase. Returns after 15 days will not be accepted. All returns will comply with our return policy.
PoolnPatio.net does not refund original shipping costs.
Shipping and handling costs to return your product to our warehouse remains the responsibility of the customer.
Returns must be made to the manufacturer’s warehouse by using a trackable shipping method. We are not responsible for lost, destroyed, misdirected, postage due or delayed mail.
Returned product must include all related media and manuals and must be new and unused. Failure to comply may result in lack of refund.
Returned package MUST be labeled with the PoolnPatio.net assigned RMA (Return Merchandise Authorization) Number and sent to the address in the instructions you will receive.
Request an RMA Number here: poolnpatio.poolreturns.com.
Special Order or Custom order items are not returnable.
Please allow up to 4 weeks to receive your refund.
Refund will be issued in the currency in which the product was purchased.
IMPORTANT NOTE: Do not send your products back without receiving an RMA number. Products returned without an RMA number will not be accepted credited. Our warehouses do not accept items without a valid RMA number and PoolnPatio.net cannot be held responsible for lost items.
When a sale is made and payment is completed, the product(s) you ordered are considered to be in process. It can be cancelled however there may be restocking fees, handling fees, shipping fees, and other fees that may apply to a cancelled order. These same fees apply to returned merchandise as well.
Please be sure the item you are ordering is what you want. If you are not sure, please ask us for additional information prior to purchase. Returning items can be costly and the credit card company will refer to this page as a reference that you understand this information and accept these terms and conditions. The credit card company will not be able to dispute the transaction if you decide to return the item(s) or refuse delivery. The above fees will apply with no recourse.
If you placed an order and we made a mistake and shipped the wrong merchandise PoolnPatio.net will be responsible for all fees involved in the pick up of the merchandise. This does not include substitutions for a better quality item or slight variances in color, etc.
If an order was a mistake on your part, you will be responsible for all fees associated with returning the item(s). Please confirm you order at the time of check out.